Cancellations will be considered only if the request is made within 24 hours of placing an order and shipping process pending. If the cancellation request is received after the shipment is handed over to Logistics service provider , the same cannot be entertained.
There is no cancellation of orders placed under the Same Day Delivery category.
If the product received is not as per the technical specifications shown on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision and facilitate for replacement or refund as per your requirement.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
All Cancellations before the product is in “Order Shipped” Status , will be processed money transferred back to the source of transaction. It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Lapp India.
For cancellations where the product delivered is not as per the specification, the customer service team will assist you on logging the complaint and facilitating to get the correct material shipped to you. However if you opt for a refund the same will be considered and refund advise will be made.